Shipping & Delivery Policy

Thank you for choosing our store for your cycling gear needs. We are committed to ensuring your order reaches you as seamlessly and reliably as possible. This policy outlines our processes, commitments, and the standards you can expect from the moment you place your order until it arrives at your designated destination.

Order Processing
All orders are processed promptly upon receipt. Once your order and payment are confirmed, our dedicated warehouse team prepares your items with care. We conduct thorough quality checks to ensure every product meets our high standards before packaging. Please note that order processing occurs during our standard business days, excluding weekends and observed holidays. You will receive an order confirmation email immediately after purchase, followed by a second notification containing your tracking information once your order has been dispatched from our fulfillment center.

Packaging Standards
We understand that the products you order are essential for your performance and safety. Therefore, we take immense pride in our secure and professional packaging. Each item is carefully wrapped and placed in protective, high-quality packaging materials designed to withstand the rigors of transit. Our goal is to ensure your gear arrives in flawless, ready-to-use condition, exactly as it left our facility.

Shipping Partners & Methods
To guarantee reliable and efficient delivery, we partner with a select group of established and trusted national and regional courier services. We leverage their networks to provide the best balance of speed, cost-effectiveness, and reliability. The specific carrier and service level for your order are automatically selected based on your location, the size and weight of your package, and the most efficient routing available at the time of dispatch. Tracking details are provided for every shipment, allowing you to monitor your order’s journey in real-time.

Shipping Destinations
We are thrilled to serve customers across the nation. Our shipping network extends to all contiguous regions, ensuring widespread access to our premium cycling equipment. At this time, we are unable to fulfill orders destined for international locations or certain remote territorial areas. During the checkout process, our system will automatically validate your shipping address to confirm service availability.

Delivery Experience
We consider the delivery event a crucial part of your customer journey. Our shipping partners are instructed to handle all packages with appropriate care. Depending on your location and the carrier’s protocol, deliveries may be made directly to your doorstep. For certain service levels, a signature may be required to ensure the secure receipt of your order. We strongly recommend providing a shipping address where someone is available to receive the package to prevent delays or returns. It is the customer’s responsibility to ensure the shipping address provided is accurate and complete; we cannot be held liable for orders lost or delayed due to incorrect addressing.

Potential Shipping Delays
While we set high expectations for our carriers and consistently meet our processing timelines, we acknowledge that certain factors outside our direct control can occasionally impact delivery schedules. Inclement weather, national holidays, carrier backlogs, or unforeseen logistical challenges can cause delays. We promise to be transparent in such situations. If we are aware of any widespread delay affecting your region, we will communicate proactively. You can also monitor any updates via the provided tracking link, which is the most accurate source for real-time delivery estimates.

Lost or Damaged Shipments
In the rare event that your tracking information indicates a package is lost in transit, or if your order arrives with visible damage to the packaging, please contact us immediately. We will initiate a trace inquiry with the carrier on your behalf. If a shipment is confirmed lost by the carrier, or if items are damaged due to transit, we will work swiftly to resolve the issue, which typically involves sending a replacement shipment at no additional cost, subject to product availability. We may require photographs of damaged packaging or items to assist in our claim process with the carrier. Our commitment is to ensure you receive the products you ordered in perfect condition.

Our Commitment to You
Our shipping policy is built on a foundation of reliability, transparency, and customer focus. We continuously monitor and optimize our logistics partnerships and internal processes to improve delivery speed and consistency. Your trust is our most valued asset, and we aim to honor that trust with every package we dispatch.

Thank you for your business. We are honored to equip you for your journey and look forward to ensuring your gear arrives safely and promptly.