Return Policy

At cyclegearssale.com, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we strive to make the return process as straightforward and hassle-free as possible. This policy outlines the guidelines and procedures for returning items purchased from our website. Please read it carefully to understand your options and responsibilities.

Eligibility for Returns

To be eligible for a return, the item must be in its original condition—unused, unworn, and with all tags and packaging intact. Products that show signs of wear, damage, or alteration cannot be accepted. For safety and hygiene reasons, certain items, such as personalized or clearance products, are non-returnable unless defective. We recommend inspecting your order upon receipt and contacting us immediately if you have any concerns.

Initiation of Return

To start a return, please visit our website and navigate to the Returns section. You will need to provide your order number and the reason for the return. Once your request is submitted, our team will review it and send you instructions on how to proceed. We ask that you wait for approval before shipping any items back to us. Unauthorized returns may not be processed or refunded.

Packaging and Shipping

When returning an item, it is crucial to use the original packaging or a sturdy substitute to prevent damage during transit. Include all accessories, manuals, and documentation that came with the product. We are not responsible for items lost or damaged in transit, so we recommend using a trackable shipping service and retaining proof of postage until the return is complete.

Refund Process

Once your return is received and inspected, we will notify you of its status. If approved, your refund will be processed automatically to your original payment method. Depending on your financial institution, it may take some time for the refund to appear in your account. Please note that shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order on our website. This ensures that you receive the correct product as quickly as possible and helps us manage inventory efficiently.

Defective or Incorrect Items

In the rare event that you receive a defective or incorrect item, please contact us right away. We will cover all return shipping costs and either send a replacement or issue a full refund, including original shipping charges. Your satisfaction is our priority, and we will resolve such issues promptly.

Restocking Fees

Most returns are not subject to restocking fees. However, if an item is returned in a condition that requires significant refurbishment or repackaging, a fee may apply. We will communicate any such charges transparently before proceeding with your return.

International Returns

For orders shipped outside our primary region, return shipping costs and any applicable duties or taxes are the responsibility of the customer. We advise checking local regulations before initiating a return to avoid unexpected expenses.

Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page, and by continuing to use our site, you agree to the terms outlined here. For orders placed before a policy change, the version in effect at the time of purchase will apply.

Contact Us

If you have any questions about our return policy or need assistance with a specific issue, please reach out through the contact form on our website. Our dedicated support team is here to help you every step of the way.

Thank you for choosing cyclegearssale.com. We value your trust and are committed to providing you with a seamless shopping experience.